Contact Us
We’re here to help. Reach out to our support team for anything related to VidMuse.
Last updated: May 1, 2026
Email support
Support & general inquiries
Response time: We typically reply within 24 hours on business days.
What we can help with
- Technical support: Playback, AI song / lyrics / cover / video generation, custom voice training, remix & mashup, playlists, or other app issues.
- Subscriptions & one-time purchases: Billing, cancellation, refunds, plan questions, Custom Voice and AI Video add-ons (purchases are processed by Apple).
- Generations & limits: Credits, free tier, welcome bonus, or subscription entitlements.
- Custom voice issues: Training status, quality of phrase recordings, or voice removal requests.
- Feature requests: Ideas for new styles, tools, or improvements.
- Bug reports: Crashes, errors, or unexpected behavior.
- Privacy & data: Questions about how we handle information (see our Privacy Policy) or AI data consent.
Before you email
To help us assist you faster, please include:
- Device model and iOS version
- VidMuse app version (Settings → About → Version)
- A short description of the issue or question
- Screenshots or screen recordings if relevant
- Any error message shown in the app
Quick links
Business hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Weekends: Limited coverage
For urgent issues, include “Urgent” in the email subject line.